So you thought Odoo couldn't get any smarter? Then you should meet Odoo 20:
Automate any process with a simple instruction, design your dream website with a prompt, have your own accounting expert available to you 24/7, and keep every part of your business, from the shop floor to the CRM, running on its own.
Let's walk through some of the best new features of Odoo 20.
Let AI run your processes for you
Who wants to repeat the same task by hand every day? In Odoo 20, you can automate any process just by telling your AI agent what to do, in plain language. It explains to you exactly what it's about to do, and then the process is live and running on its own.
For example, you could auto-confirm a sales order the moment its matching email comes in, assign leads to the right salesperson, spin up a project the second a contract is signed, get pinged when stock runs low. In short: if it's a process, AI can run it for you.
Prefer an external AI tool? Connect your database once and it can securely read and write your data, with all your access rights intact.
Fill your pipeline without lifting a finger
To grow your CRM, search Odoo's directory of more than 580 million entities, target the industries and locations you want, and generate the leads you need in a few clicks. Turn website visitors into prospects through IP detection, import contacts straight from Outlook or Gmail, or scan a business card to instantly create an opportunity.
And when your team manages several pipelines, every new lead lands automatically in the right one, so nothing gets lost between boards.
Stay connected, wherever the team is
While the crew is on-site, everyone stays in the loop. Direct chats, channels, video calls, AI, live chat, and WhatsApp are all organized in one spot in Discuss.
Launch a quick poll to settle a decision, or hop on a video call your client can join straight from their browser. No download and no login required.
Record the call, share your screen, and once you wrap up, it's automatically transcribed, so you can click any line to jump right back to that moment.
When a call comes in instead, Phone has you covered too: set up your call flow in minutes, routing calls by hours, location, or team, wherever they need to go.
Buy and assign phone numbers to your team in a few clicks, and mid-call, switch the conversation to another device without dropping it, or transfer it straight to a colleague who's free.
Smarter purchasing and inventory
Ask your AI agent which vendors are worth renegotiating with, and it reviews your purchase history to tell you exactly where you stand.
Odoo also calculates efficient minimum and maximum stock levels based on your last 30 days of sales and drafts the purchase order for you.
Check every vendor's quality rating before you order, match bills to purchase orders automatically, with any discrepancy clearly flagged, and let Odoo detect and repack shipments that arrive differently than you store them.
Even your shelf labels got a full redesign.
Manufacturing that keeps moving
With continuous production, operators register quantities directly from work orders, automatically releasing the next one in line so operations never sit and wait.
Compare Bills of Materials side by side, reschedule manufacturing orders on the Gantt view with or without buffers, and manage priorities with a simple drag and drop on the new Kanban view, color-coded so you always know what's urgent.
Create your ideal page in an instant
Describe the page you want, and Odoo builds it for you, instantly. The same goes for promotions, events, and product pages. Missing a building block? The AI agent creates the snippet for you, even interactive ones. Change copy, translate content, and optimize SEO with a single click, all while the editor's new layout keeps your options organized and easy to find.
An eCommerce experience built to convert
Let customers filter pickup points by country, see variant thumbnails right on the product page, and track their progress toward free shipping with a new checkout progress bar.
Clients can pick their delivery date at checkout, request a return straight from their portal, and even confirm an order without paying immediately thanks to the new Pay on Invoice option.
Provide a smooth service with Point of Sale
The redesigned floor plan editor makes it simple to arrange your space, combos build themselves automatically as you add menu items, and staff can snooze an unavailable dish with a single tap, updating both POS and online orders instantly.
Customers can even leave a note at checkout that shows up right on the kitchen screen.
Field service and Planning
Field Service now lives inside Planning. Drag and drop interventions onto the calendar, with travel time calculated automatically, and switch to map view to track your crew's live location.
Every calendar you use (Google, Outlook, and more), syncs into one view, so nothing on the schedule slips through the cracks.
And if your team loses signal on-site, Odoo now works completely offline: view, edit, and create records, and everything syncs the moment you're back online.
Close the books with your Accounting Assistant
Ask your Accounting AI agent anything, from what you're owed in receivables to your current cash flow, and get the answer pulled straight from your reports. Suspect a reconciliation error? Odoo runs a full audit, cycle by cycle, and hands you a clear summary with recommendations.
And instead of juggling payment files and bank portals, you can now pay your bills directly from Odoo, one at a time, in bulk, or sign now and pay later.
More flexibility in Payroll
A redesigned dashboard highlights setup warnings before they become problems.
Test a pay run and print pay slips before validating, define working schedules by hours per day instead of start and end times, and work backwards from a target net salary to estimate total cost.
Expenses now feed directly into payroll, and you can simulate any employee's salary right from their profile.
Ready to level up?
And that's just a few of Odoo 20's many new features! Check out the full release notes to know more.